The Citizen Hotel, Autograph Collection

Friendly and helpful staff valet is great as well as room service. Awesome location with great view of capital building. Walking distance to great bars and restaurants such as ella.

This was an unexpected last minute stay as our car got locked in a parking garage downtown. I booked on booking.com and even though it took awhile to come through on the hotels end, they got us in quickly. We had a rough night and the receptionist took it upon herself to give us a bottle of champagne on the hotel while we waited. They were super friendly and accommodating. The room was spacious, clean and comfortable.

When I first tried to check in, my card was declined because my bank marked it as suspicious activity, however, I went outside and corrected it within 5 minutes. When I came back to check in again, the second desk clerk charged me a significantly cheaper price and once we checked into the room I realized it was downgraded. I’m not sure why two separate people charged me a $175 difference if my room was not downgraded and if so, what is the reason for the price difference? This trip was supposed to be a special occasion for my husband’s birthday and we were extremely underwhelmed. The windows were not sound proof either so you could hear all the homeless people screaming throughout the night. The small room we got was clean however. We probably will not be staying here again.

We evacuated from home due to the caldor fire and needed a place ASAP. Citizen was here for us in our time of need. Room was clean, door/valet staff was AMAZING AND TOP TIER. My service dog was welcomed and we are so impressed. We travel a lot and this hotel would easily compete with places we’ve stayed priced much higher. The decor is politically themed and it’s super funny seeing all the art from the sacbee political cartoons. Our view was kinda lame but I’m from sac and this was not a vacation. We were just thankful there was a room and all things considered, I’ve walked/bikes/driven past this hotel for a decade and never set foot in it. Due to the evacuation we got a chance to stay here and really did love it. Restaurant attached. Corner store across the street. Touristy crap all over cuz Its central downtown location. If you are looking for a different vibe and something guaranteed to be clean and proper, this is the hotel to stay at. Great work! Literally everyone here was amazing. I would stay here again and highly recommend it. It’s worth mentioning I am a neurotic clean freak and hate dirty hotels so much I’ll leave and raise hell until I’m refunded and made whole. This hotel is my definition of clean. Stayed on the fourth floor in a king room. Better than I expected.

It was a beautiful old building I loved all the quotes on the elevator walls! Very nice place to stay